A deposit of 25% is due within five days of processing your
Registration Form and you receiving our invoice. This is non refundable and
holds the property for you. â€¨The balance is due 28 days before the let is due
to commence. For late bookings, the full balance will need to be paid in full prior
Management reserves the right to refuse a booking without
cleared payment, correct details or any other reasons. Credit card payments are
accepted but there will be a charge made. We do not accept American Express.
If you wish to cancel your booking, you must advise us in
writing within 14 days before the let commences, otherwise you forfeit the
Refunds (excluding the deposit) will be given where
cancellations have been advised more than 14 days before the let is due to
Early Departure Policy
If you wish to depart before the let is due to terminate you
must advise us in writing. Refunds will only be given where at least 14 days
notice has been received.
We will not share your registration details with any other
companies.â€¨Financial information you give us for payment purposes (e.g.
credit or debit card numbers) will not be stored by the company and will be
destroyed after processing.
This apartment is rented to the named person(s) for the
agreed nights and rent as stated on the Registration Form on a short-term
We offer a meet and greet check in service for all our
Our normal check in time is between 3-5pm Monday to Friday.
A check in on a Saturday is by prior arrangement.
Following confirmation of a booking we need to arrange a
specific appointment time for a member of the team to meet the guest at their
Guests must vacate the apartment before 10 am or at a later
time by arrangement, in which case a discretionary charge may be applied.
Number of Occupants
The maximum number of guests are confirmed at the time of
booking are allowed to reside at the apartment – we reserve the right to refuse
entry/evict should you be in breach of this condition.
Overnight visitors are not permitted without prior
Some of our apartments are not suitable for children between
the ages of two and seven. Please contact us to discuss and we will offer an
alternative if available. A highchair and travel cot are available for guests
to use free of charge (linen is not provided for travel cots).
These are provided for the use of guests during your
stay.â€¨Guests will be charged for any damage to linens and towels.
Kindly leave the property in a clean and tidy condition. We
reserve the right to charge for extra cleaning.
There is a vacuum cleaner for guests’ use and cleaning materials
are provided. Please try to deal promptly with any spills or accidents, which
may leave stains. Guests are required to wash their own dishes and kitchen
Electricity and gas are included for the duration of the
let. However, there will be a surcharge for unreasonable or excessive use.
Smoking is not permitted in the apartment, hallway or
landing. This is a legal requirement.
For Health & Safety reasons, candles, oil lamps or any
naked flames are not allowed on the premises.
No pets are allowed.
Furniture and fittings
Guests must not change, move, remove, dismantle or tamper
with the central heating, thermostat, smoke-alarm, lights, shower, electric
equipment, switches, cables, fitments or furniture.
The management reserves the right to change the furniture
and fittings as and when necessary.
Guests are expected to take care of the property and to make
good or to pay for damages incurred during their stay. Theft, deliberate damage
or misuse of property by guests will be charged. Replacement of lost keys for
the property will be charged at £30 per key. From time to time we may require a
secuiry deposit to be paid at the start of a booking.
The management is not liable for the theft or damage to any
property left in the apartment or in the car park.
Rights of Access
Representatives and sub-contractors of the apartment have
the right to access the apartment at any time for the purpose of carrying out
essential maintenance/repair work or to carry out an inspection or viewing.
We will however, endeavour to contact you prior to entry and
with the minimum of inconvenience to our guests, however we do reserve the
right to access the apartment at any time without prior notice, if it is deemed
necessary (i.e. to investigate the report of a leak to another apartment).
As the apartments are located in quiet blocks, please be
considerate to the neighbours at all times including arrival and departure.
Please observe the normal noise code between 11pm and 9am. The rental may be
terminated without refund if a complaint is received.
Telephone and Media
Guests are welcome to use the telephone and basic TV cable
package within the property. Any upgrade will be charged at cost. Local and
national telephone calls are included after 6pm in the evening and weekends.
Local and national calls outside of these times, and all calls to mobile,
premium and international numbers will be charged at cost.
Guests are required to provide e-mail and mobile telephone
details. It is not possible for guests to use the apartments as a mailing
address. Mail cannot be forwarded when guests leave.