BOOKING TERMS AND CONDITIONS
"Chiltern Street" is a trading name of Panorama Property Services Ltd. A binding Contract between the Guest and Panorama Property Services Ltd is formed when Panorama Property Services Ltd accepts a Booking Form by issuance of a Booking Confirmation.
The Contract between the Guest and the Company will consist of these Booking Terms and Conditions, the Booking Form accepted by the Company, the Credit Card Authorisation Form and the Booking Confirmation.
THE GUEST'S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSES 2.1 (when a contract is formed); 3.2 (right to offer substitute accommodation); 1.1.5, 5.3 and 6.2 (cancellation charges); 12 (limitation of the Company’s liability); in 12.6 (recommendation that the Guest obtain contents insurance); and 16 (recommendation that the Guest keep printed records of documents).
1.1The definitions and rules of interpretation in this clause apply in this Contract.
1.1.1Apartment means the accommodation booked by the Guest under the Contract, which may be subject to change in accordance with clause 3.2 and includes all the furniture, fittings and effects in or on the same;
1.1.2Booking Confirmation means the written confirmation of the booking which shall be sent by the Company to the Guest where a signed and completed Booking Form is received from a Guest, together with satisfactory credit card details from the Guest, and is accepted by the Company;
1.1.3Booking Form means the Company’s standard booking form incorporating these Booking Terms and Conditions, to be completed and signed by the Guest and subject at all times subject to acceptance by the Company;
1.1.4Booking Period means the Guest's period of stay at the Apartment from the Date of Arrival to the Date of Departure as set out in the Booking Form and confirmed by the Booking Confirmation;
1.1.5Cancellation Charge means: either (i) Full Payment plus VAT; or (ii) two weeks rental of the Apartment (at the prevailing weekly rate) plus VAT; whichever is the lower;
1.1.6Company means Panorama Property Services Ltd (Company Registered No. 2810583), which may be referred to by its trading name of "Chiltern Street";
1.1.7Date of Arrival means the date of the Guest's arrival at the Apartment as set out in the Booking Form;
1.1.8Date of Departure means the date of the Guest's departure from the Apartment as set out in the Booking Form;
1.1.9Full Payment means the entire cost of the Guest's proposed stay in an Apartment for the Booking Period as stated on an agreed Booking Form;
1.1.10Guest means each and every adult member of the party;
1.1.11Price List means the Company's price list for the Apartment and services from time to time, as provided to the Guest either via the Company's website at www.theapartments.co.uk or otherwise;
1.1.12Visitor means any other person aside from the Guest who the Guest directly or indirectly authorises to enter the Apartment;
1.1.13Working Hours means between 9.00 a.m. and 5.00p.m Monday to Friday (inclusive) excluding bank holidays.
2.Reservation and Booking
2.1A binding contract between the Guest and the Company is created, subject to these Booking Terms and Conditions, by issuance of a Booking Confirmation by the Company following receipt of an accepted Booking Form from the Guest.
2.2If the Guest consists of more than one adult, the obligations which the "Guest" undertakes pursuant to this Contract can be enforced against them all jointly or against each individually. The Guest signing the Contract confirms that he has authority to sign on behalf of all Guests in relation to relevant booking.
2.3A reservation is not confirmed (and no Contract is formed) until a Booking Confirmation is issued.
2.4Credit card details are required for all apartments_client to confirm a reservation and as a deposit against telephone, cable upgrades, laundry and other miscellaneous charges incurred during the Guest's stay. If the Booking Period is longer than twenty-one (21) days, a week's security deposit is also required.
3.Types of Accommodation
3.1The Company shall provide an Apartment of the type specified in the Booking Form. Neither the Company nor its employees or agents is able to accept bookings for a specific building or a specific flat in a building. The Company shall endeavour to provide any specific accommodation requested in writing by the Guest but it cannot guarantee such accommodation will be available for the dates requested.
3.2The Company reserves the right to vary the Apartment specified in a Booking Confirmation provided that the alternative accommodation is in the Company's reasonable opinion of an equivalent standard to that reserved. The alternative accommodation may be in a different but similar location.
4.Charges and Additional Charges
4.1The Company shall charge and the Guest shall pay the amounts for the Apartment confirmed in the Booking Confirmation, which shall be calculated in accordance with the Price List.
4.2The Company may levy and the Guest shall pay additional charges, if the Guest requests additional services. Details of such additional charges are set out in the Booking Form, Credit Card Authorisation Form and the Price List.
4.3All charges (including additional charges) are subject to payment of any applicable VAT in addition, which shall be charged at the prevailing rate (currently 20%).
5.1The Guest authorises the Company to use the card details provided on the Booking Form to pay a deposit of 50% of the Full Payment amount on issue of the Booking Confirmation and the remaining 50% at least 21 days before the Date of Arrival if:
5.1.1the Booking Period is for 7 nights or longer; and
5.1.2the Booking Confirmation is issued more than 21 days before the Date of Arrival.
5.2The Guest authorises the Company to use the card details provided on the Booking Form to take Full Payment on issue of the Booking Confirmation if:
5.2.1the Booking Period is for 6 nights or less; or
5.2.2the Booking Confirmation is issued within 21 days of the Date of Arrival.
5.3Failure to pay the Full Payment in accordance with clause 5.1 or 5.2 (as applicable) will constitute cancellation of the booking by the Guest and the cancellation charges set out in Clause 6 will apply.
5.4The Company reserves the right to charge on the Guest’s credit card for any items missing from the Apartment at the end of the Booking Period, any loss sustained by the Company due to the Guest’s acts, omissions, negligence, damage caused, and laundry, telephone bills, satellite charges or other expenses incurred by the Guest and not paid for prior to, on, or after the date of departure.
5.5Payment must be made in sterling and payment by credit card attracts a surcharge of 4%. Payment by debit card does not attract a surcharge,
5.6Prices are subject to change without prior notice, though we will not change prices for the Apartment once a Booking Confirmation has been issued.
5.7Where no alternative payment method has been expressly requested by the Guest and agreed by the Company, the Company will charge the credit card supplied on the Booking Form for the Full Payment in accordance with the time periods in clause 5.1 or 5.2 (as applicable). The Company will not be obliged to refund these charges should an alternative payment be requested upon arrival.
6.Cancellation or Alterations by the Guest:
6.1Any cancellation by the Guest, for whatever reason, must be made in writing, fax, or email to the Company at the address stated at the bottom of the Booking Form.
6.2The following cancellation charges apply where the Guest cancels for any reason:
6.2.1if cancellation takes place 21 days or more before the Date of Arrival, no Cancellation Charge will be levied;
6.2.2if cancellation takes place less than 21 days before the Date of Arrival, the Cancellation Charge will be charged and taken from the Guest's credit card account and/or deducted from any deposit.
Please refer to Clause 1.1.5 above for details of how the Cancellation Charge will be calculated.
6.3The Company uses reasonable efforts to try to accommodate changes to the booking at the Guest’s request where possible. If this change is agreed before the Date of Arrival, a revised Booking Confirmation will be issued. However, the Company does not guarantee that it will be able to accommodate changes once a Booking Confirmation has been issued.
7.1The Guest should note when reserving the Apartment for a specific period that it may not automatically be available for a further period, as it may be pre-booked for another guest. If an extension is required, the Guest should contact the Company as early as possible and the Company will use reasonable endeavours to secure an extension or to find another Apartment for the Guest to move to at the end of the Booking Period, but this will not be guaranteed.
8.Cancellation by the Company
8.1In the unlikely event (and where the Guest is not in breach of the Booking Terms and Conditions) that it is necessary for the Company to cancel the booking, the Company will refund in full all monies paid by the Guest for those days that the Guest is not in occupation of the Apartment.
9.Arrival and Departure
9.1Unless otherwise stated on the Booking Form, the normal time of occupation is after 2.00 p.m. on the Date of Arrival, and the accommodation must be vacated by 10.00 a.m. on the Date of Departure.
9.2The Guest must make contact with the Company no later than 48 hours before the Date of Arrival to finalise all arrival details.
9.3The housekeeper employed by the Company is available only during Working Hours. Outside Working House, suitable arrangements need to be made by the Guest with the Company for the safe collection of the key to the Apartment. It is the Guest’s responsibility to make these arrangements.
9.4The airport pickup service is strongly recommended for arrivals outside of Working Hours as the office is closed. On bank holidays, the pickup service imposes an additional charge and you should check all charges in advance. Should your flight or baggage be delayed please note that excess charges may be applied. If the pickup service has been ordered and you fail to meet the driver at the airport, then you will be charged for the full cost of the transfer, including parking and waiting time.
10.1The Guest must ensure that the bedding supplied in the Apartment is suitable for the use of the Guest and any Visitor. Bedrooms, in all cases, have only a five foot double bed.
10.2Cots and high chairs can be provided at no additional charge. However, please advise when making the booking as supply is limited.
11.Conduct of Guests
11.1The Guest must keep the Apartment in the same condition as at the start of the Booking Period and must leave the Apartment in the same state of cleanliness and general order in which it was found on the Date of Arrival. The Company will be entitled to make an additional charge to the Guest if extra cleaning is made necessary as a result of the Guest failing to comply with this condition.
11.2The Guest will be responsible for all damage to the Apartment during occupation and is also responsible for paying appropriate compensation to the Company if, due to such damage, the Apartment cannot immediately be occupied.
11.3Pets are not permitted in the Apartment.
11.4Where the Guest abuses the Apartment and/or displays rude or offensive behaviour towards the Company or other occupants of the building, the Company will be entitled to terminate the booking and Clause 11.7 shall apply.
11.5The Company will be entitled to terminate the Contract (and Clause 11.7 shall apply), if the Guest commits any illegal activity or, in the reasonable opinion of the Company, the behaviour of the Guest or any Visitor amounts to:
11.5.2interference with the construction or arrangement of the Apartment;
11.5.3interference with neighbors due to electrical-audio equipment, musical instrument, or any sound-emitting device being played in such a manner as to be audible outside the Apartment at any time;
11.5.4behaviour which could expose the Company to liabilities against any third party or to criminal liability.
11.6The number of persons using the Apartment must not exceed the maximum number stated on the Booking Form (including all Guests and Visitors). The Company is entitled to terminate the Contract and ask the Guest to leave if this condition is broken. This will be treated as a termination due to the Guest's repudiatory breach of the Contract and Clause 11.7 shall apply.
11.7In circumstances where it is stated that this Clause 11.7 will apply (being termination by the Company for conduct of the Guest), the Company will be entitled to terminate the Contract without refund of any monies paid in advance and enforce the Cancellation Charge (where applicable) to ensure that at minimum the Full Payment (plus any additional charges due) is received by the Company. This is without prejudice to any additional rights or remedies the Company may have.
12.Limitation of Liabilities
12.1This Clause 12 sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Guest in respect of:
12.1.1any breach or negligent performance of this Contract;
12.1.2any use made by the Guest of the Apartment and damage to or loss of the Guest’s property; and
12.1.3any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Contract.
12.2Nothing in these Booking Terms and Conditions limits or excludes the liability of the Company:
12.2.1for death or personal injury resulting from its negligence;
12.2.2as a result of fraud or fraudulent misrepresentation; or
12.2.3for any liability incurred by the Guest as a result of any breach by the Company of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982 (if applicable).
12.3If the Guest is contracting in its capacity as a business, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Contract. The Guest's statutory rights as a consumer are unaffected.
12.4Subject to Clause 12.2 above:
12.4.1the Company shall not be liable, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation or otherwise howsoever for punitive loss, loss of profits, loss of data, loss of goodwill, wasted expenditure, anticipated savings or any indirect, special or consequential losses; and
12.4.2the Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Contract shall be limited to 200% of the applicable Cancellation Charge.
12.5This Contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.
12.6The Company will not be liable for any loss of or damage to property suffered by the Guest or by any third party which is due to events beyond the Company’s control (such as theft, burglary or malicious acts of third parties). It is the Guest’s obligation to comply with security procedures for the Apartment (as described in the welcome folder presented to the Guest) and to maintain good security practice. In addition, the Guest is strongly recommended to put in place its own contents insurance to protect property kept at the Apartment during the Booking Period.
13.1The information contained in the Company’s brochure, website and any other printed or other publicity material handed or to be handed to the Guest is believed to be accurate. Whilst the Company takes reasonable steps to ensure this accuracy, it shall not be liable for any loss, damage, cost or expense arising either directly or indirectly from errors or omissions contained in such material.
13.2The Company's employees, agents or representatives (including any travel agents and tour operators) are not authorised to make any representations concerning the Apartment, unless such representations are confirmed by the Company in writing. In entering into the Contract, the Guest acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
14.1The Company shall have no liability to the Guest if it is prevented from or delayed in performing its obligations under this Contract or from carrying on its business or in any way otherwise by or in respect of acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm, default of Company’s sub-contractors, theft, burglary or malicious acts of third parties.
15.1The Company or their authorised representative will be allowed access to the Apartment at any reasonable time during the booking.
16.1These Booking Terms and Conditions shall be read and construed without reference to their clause headings, which are included for convenience only.
16.2These Booking Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), will be governed by English law. If you are a consumer you agree to the non-exclusive jurisdiction of the courts of England and if you agree to these terms in a business capacity you agree to the exclusive jurisdiction of the courts of England.
16.3No tenancy of the Apartment is deemed to be granted or shall arise under these Booking Terms and Conditions.
16.4No waiver by the Company of any breach of the Contract by the Guest shall be considered as a waiver of any subsequent breach of the same or any other provision. The Company shall not be deemed to have waived performance of any obligation by the Guest under this Contract unless it has expressly waived such performance in writing.
16.5If any provision of the Contract is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected thereby.
16.6All rights and remedies provided under the Contract are cumulative.
16.7This Contract is made in the English language only.
16.8The Company will keep its own internal record of Booking Confirmations issued to its customers. However, Guests are advised to keep their own printed copies of the Booking Form you have submitted to the Company, these Booking Terms and Conditions and the Booking Confirmation received from the Company for their own records.