Negotiated rates are subject to availability and will only be guaranteed if booked in
advance of arrival. Negotiated rates apply to individual reservations & are subject
to the relevant room type being available at the time of booking.
Rates are per apartment, per night and exclude VAT (unless otherwise stated). Any
changes to the rate of VAT will be reflected in the final bill or invoice. No rate
adjustment will be possible once a guest has checked in to the Apartment.
Rates exclude commission unless otherwise indicated.
The Apartments reserve the right to amend or withdraw these rates at any time
during the period of this contract (with the exception of existing reservations
already booked and paid for) by notice to the Client.
Reservations will only be considered booked when confirmed in writing, with a
valid credit card number for full pre-payment or a company/travel agent email/fax
confirming payment details in case of invoice back.
It is the responsibility of the Client and/or designated booking agent to provide
Client contact details in the event of a non-arrival.
Accounts must be settled prior to arrival unless a credit facility has been
A credit account may take up to 28 days to set up and is not guaranteed. Think
Apartments will only consider setting up such an account subject to the receipt of
The setting up of credit accounts is entirely at The Apartments’ discretion.
The Apartments accept BACS & the following credit/debit cards:
Visa, MasterCard, American Express, Solo & Switch
In the event that an account is set up invoices must be settled within 7 days.
The Apartments DO NOT accept cheques or cash on arrival as a form of
payment for accommodation.
BACS payments must be cleared prior to arrival.
Credit Card Authorisation Forms
If the credit card used to pay for the booking will not be present at the point of
check-in, a third party credit card authorisation must be completed in full and
returned to The Apartments, prior to the guest checking in.
Credit-Card Pre-Authorisation Policy
It is the policy of The Apartments to pre-authorise a guest’s credit/debit card at
the point of check-in for the amount of £100. This amount is held and any
incidental charges accrued during the stay are deducted from this, and the
remaining balance released back onto the card.
The Apartments Terms & Conditions
Clients & Guests agree to comply with The Apartments Terms & Conditions with
regards to conduct and respect for the property of the Apartment, its employees
and its guests, and their health & safety at all times.
Account Review Party Policy
The agreed rates (detailed overleaf) are based on agreed targets & are subject to a
quarterly review with the The Apartments Business Development Manager
The has a strict no party / no gathering policy. Apartments
cannot have more than the maximum occupancy stated in the box below
Cancellations Policy Room Occupancy
Notice of cancellation is as follows unless expressly agreed in writing by The at the time of booking.
For reservations of:
• 3 nights duration or less, a cancellation may be made up to 24hrs prior to arrival.
• 4-6 nights duration, a cancellation may be made up to 48 hrs prior to arrival.
• 7 nights or more, then 7 days notice of cancellation will be required.
All cancellations must be confirmed in writing.
No refunds will be made for non-arrivals.
Failure to meet these terms will result in charges, detailed below.
Studio 2 1-Bedroom * 2 2-Bedroom * 4
Superior Studio 2 Twin Apartment 2 Executive 2-Bed * 4
1-Bed Open-Plan 2 American Double * 4 3-Bedroom * 6
Apartments marked with an * can be fitted with an extra bed, which is charged at
£30 inc. V.A.T per night subject to availability. Apartments with sofa beds can be
booked, with a £30 inc. V.A.T per night charge, subject to availability.
Check-in is from 3:00pm onwards. The Apartments will do their utmost to
accommodate any guests arriving at the Apartment earlier than 3:00pm subject
Guests are requested to vacate their apartments by 10:00am. Any request for a
late check-out is strictly subject to availability on the day of departure and may
be subject to an extra charge.
Gate House Apartments, Tower Bridge
Reception Move and Opening hours
Reception for Gate House Apartments had moved from 169 Tower Bridge Road to 1 Tanner (Maltings Estate)
Please find the reception open hours below.
37 Tanner Street
London SE1 3LF
New Office & check in/out hours:
0730 – 2200hrs
Please advise us should they need to check in outside of these hours. In the event that a late check in is required please confirm the same using the contact details set out below ideally 48 hours prior to arrival.
Should you need partking please be aware there is no entry or exit from the car park outside of the hours of 0730 – 2200hrs, unless you have prearranged a ticket with our reception. Therefore please let us know in advance.
We wish all your guests a pleasant stay at Gatehouse Apartments.