For stays less than 14 nights, ancellations must be made 72 hours prior to arrival date for statys over 14 nights, 7 days prior notice is require. Stays over 90 nights require 30 days prior notice.
Please note that there is a 10 GBP cancellation fee. (When cancelling 10 GBP cancellation fee & 6 GBP booking fee and the credit card surcharge is non refundable).
Please note for security reasons we may request you to provide ID prior to your on arrival.
Please note your full confirmation including access codes to the building and for your keys will be sent 24 hours prior to arrival.
TERMS AND CONDITIONS
The following charges will apply for credit cards, this is a surcharge of:
- VISA Debit- No Charge
-VISA Credit/ Master Cards-3.5%
-AMEX is 4.5%
Any bookings made under a promotional rate or code incur a 100% cancellation charge.
The client accepts responsibility for any damages beyond normal wear and tear.
Should any keys be lost or stolen or should the client fail to checkout by 3pm the client will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors / car park gates, etc. In the case of the above we reserve the right to remove a guests belongings from the room and accept no liability for the loss or damage of these items. A minimum fee of £100 plus VAT will be charged for keys not returned within 24 hours of the move out date.
We will not accept responsibility for personal injury, damages or loss of property. We encourage all guests to carry travel insurance in the unlikely event of such incidents. We suggest that the policy include, but not limited to, the following coverage - loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
On departure, guests must vacate their rooms and check-out by no later than 10.30am. Failure to do so will entitle the property to charge £50 after 10.30am and a full nights stay after 2pm.
Guests shall comply with all reasonable rules and procedures in effect at the property, including but not limited to health and safety and security procedures and statutory requirements as to registration.
Guests are allowed guide dogs only.
Children under the age of 14 must be supervised by an adult guest at all times.
Please note we will request a copy of Photo Identification and/or the credit card used to make your booking. This is carried out as part of our normal security check, in the interests of all parties to protect the property and its guests against fraud.
Upon arrival at your selected property, you may be required to provide a pre-authorisation of your credit or debit card at check-in. Please note that no money is transferred at that time and the pre-authorisation is used to cover incidental items including (but not limited to): breaches in terms above, breakages / damages, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state, etc.