1. BOOKING PROCEDURE
1.1. These Terms are accepted by you (on your own behalf or on behalf of the organization you represent) and on behalf of the Guests, either at the time when you submit a booking to us (online, email or fax) or (when the booking is made by phone) at the moment when payment is made.
1.2. It's your responsibility to ensure that all Guests are given a copy of these Terms and understand that they are bound by them. This applies to booking agents who must ensure that their client accepts these Terms, before proceeding with the booking on their client's behalf.
1.3. The booking procedure is only complete when we send to you written confirmation or an invoice which confirms the booking.
2.1. Full payment is due at the time of the booking.
2.2. Payment is to be made on pounds sterling, Euro or Dollars only.
2.3. Roman House accepts the following methods of payment:
2.3.1. Valid Credit or UK Debit Card, which has an expiry date that is later than the date on which the intended stay in the Property will end. Please note there is a 3.5% + VAT fee for all cards, including both credit and debit cards.
2.3.2. Company Cheque; the cheque is required to be cleared and in Skyline's accounts prior to the commencement of the stay.
2.3.3. Bank Transfer; money is required to be cleared and in Skyline's accounts prior to the commencement of the stay.
2.4. All prices quoted are in pounds sterling and subject to Value Added Tax ("VAT"), unless otherwise stated.
2.5. You will receive an invoice as part of the booking confirmation.
2.6. Failure to pay in accordance with the agreed Terms may result in suspension of accommodation. roman house Limited reserves the right to charge interest at 4% above the Bank of England base rate from the due date for payment.
2.7. We will require a credit or debit card at the time of check in which will be charged for all additional charges incurred by any Guest ("Additional Charges"), such as:
2.7.1. breakages, loss or damage to the Property or any of its contents;
2.7.2. cleaning / specialist treatment charges where more than routine cleaning is needed or smoking has occurred in a nonsmoking apartment;
2.7.3. additional housekeeping services (details available upon request);
2.7.4. check in and out inventory where requested by the Guests at £90 +VAT each;
2.7.5. lost keys, electronic fobs or car park passes at £50 (inc VAT) for each fob;
2.7.6. call out charge for locked out Guests at £70 +VAT per call out;
2.7.7. any other financial loss to roman house Limited e.g. where damage means the Property cannot be immediately re-occupied, plus our administrative costs.
2.8. In case of any Additional Charges, a written statement will be sent to you at the time the debit or credit card is charged the sum of the Additional Charges.
2.9. Where the level of Additional Charges are not stated in these Terms, we will charge the actual cost of the cleaning, replacement, repair, services or loss (as appropriate) to you, together with the administration costs.
3.ACCOMMODATION AND OCCUPANCY
3.1. Although accommodation and location are confirmed in advance, the exact apartment number cannot be guaranteed prior to arrival. No refund will be payable in such circumstances.
3.2. The number of people permitted to occupy the Property is limited to the number of beds. In some apartments extra beds may be provided and this will be at an additional charge to be agreed at the time of the booking. All Guest names should be submitted at the time of the booking.
3.3. The property is not for use as the principal home or residence of the Guests and is for use as temporary accommodation, or as accommodation in connection with the business needs of you, your organization and/or the Guests only. The Guests only have the right to use the Property pursuant to these Terms and no relationship of landlord and tenant is created.
4.ARRIVALS AND DEPARTURES
4.1. Apartments are available for check in from 15:00 on the date of arrival. Out of hours check in is available for an Additional Charge, as is the provision of check in and check out inventories. If these services are required, please contact us in advance..4.2. The Guests are required to check out of the Property before 11:00 on the date of departure. Out of hours check out is available for an Additional Charge, as is the provision of check in and check out inventories. If these services are required, please contact us in advance.
4.3. You or the Guest should contact us at least 48 hours prior to arrival at the Property to confirm the arrival time and the key collection procedure for the Property.
4.4. The Welcome Pack within the Property will confirm the procedure for check out.
5. CANCELLATIONS / ALTERATIONS TO BOOKINGS
5.1. All cancellations and/or notification of early departure must be received in writing.
5.2. No refunds will be made for non-arrivals.
5.3. A cancellation charge will not apply and a full refund will be given where appropriate written notice of cancelling the booking has been received by us.
5.4. The notice periods are:
5.4.1. for bookings of 3 to 6 nights, 72 business hours notice prior to the date of arrival.
5.4.2. for bookings of 7 to 28 nights, 7 working days notice prior to the date of arrival.
5.4.3. for bookings of 29 nights or more, 14 working days notice prior to the date of arrival.
5.5. Where insufficient notice is given, the cancellation fee will be the nightly charge for the apartment multiplied by the number of additional day’s notice that should have been given. The amount paid for the cancelled nights that fall after the expiry of the notice period will be credited to the credit or debit card with which you paid.
5.6. Should a Guest wish to depart before the booked departure date, the cancellation and notice periods at condition 5.4 will apply, and you (the guest) will be charged the nightly rate multiplied by the number of days which should have been included in the notice period. Notice of early departure must be received by us in writing for any such refunds to apply.
5.7. If the Guest wishes to extend the period of stay in the Property, written notice should be given as soon as possible.
5.8. Any extensions will be based on availability at that time. An alternative apartment may be offered if the Property has been booked for another client for all or part of the required extension.
5.9. We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately once we confirm the availability of the Property or alternative apartment(s) to the Guest or to you.
5.9.1. We reserve the right to charge a different price for the entire booking should any alteration to the length of stay change at any time for any reason
6.1. The access to the Property is not exclusive to the Guest.
Authorized staff from roman house Limited and our contractors have the right of access to the Property at all reasonable times (and at all times, in case of emergency) without prior notice to the Guest(s).
6.2. Weekly housekeeping visits to the Property will occur without notice in the time slot detailed in the Information Pack.
6.3. We will issue one full set of keys (keys and fobs) per occupier. A Car Park access will be provided when agreed and paid in advance. We will retain a full set of keys for access to the Property at all times.
7.SERVICES AND FACILITIES
7.1. When you book an apartment with roman house Limited, the price includes:
7.1.1. the supply of water, electricity, gas, sewage (as applicable);
7.1.2. payments of Council Tax;
7.1.3. television license;
7.1.4. one broadband connection;
7.1.5. weekly housekeeping service (including general cleaning, changing of linen and towels, making of beds, removal of rubbish);
7.1.6. weekly supply of fresh bed linen and towels; and
7.1.7. routine maintenance, e.g. light bulb changes.
7.2. The price does not include the items listed at condition
2.7.1 to 2.7.7. The price also does not include any providing of food or beverages.
7.3. We cannot be responsible for any failure or interruption of services to the Property, or for any damage, disruption or noise caused as a result of repair works or any other activity being carried out in another part of the building or outside.
8. GUEST RESPONSIBILITIES
8.1. Guests must comply with the regulations for use of the Property set out in the Information Pack. If any Guest breaches any of these Conditions or the regulations, we reserve the right to request the Guest to vacate the Property immediately, andwithout refund.
8.2. Guests must not smoke in any of Roman House.’s apartments.
8.3. Under no circumstances are pets of any sort permitted in Roman House.’s apartments or buildings.
8.4. roman house Limited does not accept any responsibility for any loss or damage to Guest's personal belongings at any time.
8.5. Guests are responsible for the behaviour of their children whilst at the Property 8.6. Guests must keep the Property, and its furniture, fittings and effects in the same condition as on the date of their arrival, and must leave the Property in the same cleanliness and general order as it was upon their arrival in order to avoid incurring any
8.7. Guests must notify us of all damages, lost or broken items, or any such matters requiring maintenance in the manner shown in the Information Pack.
8.8. Guests' possessions must be removed from the Property on the date of departure. We will keep all lost property for a maximum of two months from the date of discovery; at any time thereafter it will be discarded.
9.BROADBAND AND TELEPHONE
9.1. We are not responsible for loss or damage to Guests' own computers whilst in the Property or whilst connected to the broadband connection at the Property, or anywhere outside the
9.2. Guests must not use the broadband connection at the Property for illegal or immoral purposes.
9.3. Guests are responsible for the costs of all telephone calls at the Property and must contact the telephone provider directly, in accordance with the instructions provided in the Information Pack.
10.HEALTH AND SAFETY
roman house Limited takes the Health and Safety of all Guests very seriously. Guests must read the Health and Safety Policy in the Information Pack located in the Property on arrival and must comply with all requirements of that policy at all times.
11.CIRCUMSTANCES BEYOND OUR CONTROL
The provision of accommodation and services by us under these Terms is subject to any unexpected and uncontrollable events for which we shall not be liable.
12.1. Paragraph headings do not affect the interpretation of these Terms.
12.2. Notice in writing means by fax, post, or e-mail to the fax number or address on the booking confirmation or on our website.
12.3. We are not liable for loss or damage to Guests' belongings, however caused. Guests should ensure their own insurance policy covers these items during their stay at the Property.
12.4. These Terms will apply to all bookings and will remain in effect for the duration of each tenancy.