Reservations and payments
Reservations are available for a minimum of seven nights.
Deposits are required at reservation stage as follows to guarantee a booking:
•£500 Deposit for bookings under 30 nights
•£1000 Deposit for bookings over 30 nights
Deposits will be refunded after departure minus any incidental and/or agreed dilapidation charges. The Guest will be notified of such charges in advance of their departure in writing.
Payment of the full Accommodation Fee will be required 6 weeks prior to the date of arrival.
We accept, MasterCard, Visa, American Express and Switch. For credit card payments please complete the ‘Credit Card Payment’ section on the registration form. A photocopy of the credit card holder’s passport or driving licence is also required for credit card payments.
Please be advised that accommodation may be revoked in the event that our payment terms are not adhered to.
Rates quoted are per apartment, per week, in pounds sterling and are subject to availability at the time of reservation.
Rates are quoted exclusive of VAT at 20% for all stays up to twenty eight nights. After twenty eight consecutive nights, the rate of VAT decreases to 4%.
The rate is inclusive of all utilities i.e. gas, electric and rates but the Guest shall be responsible for the cost of all telephone calls made from The Apartment during the Hire Period.
Cancellations or Amendments
Cancellations and amendments should be received in writing.
Cancellations and amendments received;
6 weeks before the date of arrival:
Guests will receive a full refund excluding £50 administration fee.
6 weeks- 14 days before the date of arrival:
Deposit retained. Accommodation Fee refund only.
Less than 14 days before arrival:
No refund entitlement (less VAT) of the Deposit or the Accommodation Fee.
The Guest shall not be entitled to withhold by way of set-off, deduction, counterclaim any amounts owed to The Club.
Arrivals and departures
Check in is from 3.30pm, however if you arrive earlier we will be able to store luggage until The Apartment is available.
Checkout is 11am. Departure after this time should be requested in writing in advance and is subject to availability.
If granted, late checkout will be charged as follows:
•11am-1pm- £25 per hour.
•After 1pm, full nightly rate charged.
Should you wish to store luggage after your departure, requests should be made in writing in advance and is subject to availability.
If granted, luggage storage is available at £7 per hour, per item.
Our Housekeeping department provide daily service Monday through Friday, between 8am and 3pm and includes two linen changes per week.
Should you require housekeeping service over the weekend or on a Bank Holiday, requests should be made in writing, in advance and will be charged at £50 per day.
Once booked and following receipt of the Guest’s Deposit, the Guest accepts responsibility for any damage or loss caused by the Guest and any member of their party. Full payment for any loss or damage will be retained from the Deposit.
The Guest must notify The Club of any disrepair or damage to the Accommodation two days after the arrival date.
If the Guest does not notify The Club within two days then the Guest shall be;
•Deemed to have accepted that the Accommodation is in good repair and condition and in a clean and tidy state.
•Be fully liable for any items of disrepair or damage on a full replacement basis.
Complaints and antisocial behaviour
Should you experience any problems during your stay, please inform us immediately.
In the instance of serious misconduct or complaints due to unacceptable antisocial behaviour, The Club reserves the right to terminate your stay without notice and no Accommodation Fee or Deposits taken will be refunded.
The Guest hereby agrees and acknowledges that this agreement;
1 a) does not grant them any rights of exclusive possession to the Accommodation.
b) Is not an assured shorthold tenancy or other lease governed by a statutory code that confers any statutory security of tenure on the Guest or common law tenancy.
c) Is an excluded agreement within the meaning of section 3A(7)(a) of the Protection from Eviction Act 1977 (as amended) and cannot be construed as in a short tenancy under the Housing Act 1988 (as amended).
2. Only the Guest is permitted to use the Accommodation.
During the Hire Period the Guest covenants with The Club:
•To keep the Accommodation in good repair and condition and clear of rubbish.
•To notify The Club immediately of becoming aware of any item of damage or disrepair to the Accommodation.
•Not to repair or attempt to repair or allow any third party to undertake and repair any items that are damaged or in a state of disrepair in the Accommodation.
•To have primary responsibility for their own safety and inform The Club immediately should they become aware of any health and safety risk.
•Not to behave in an abusive or threatening manner towards The Club’s employees, contractors or agents.
•Not to prevent The Club and its contractors, employees and agents access to the Accommodation at all times and for all purposes.
•Not to conduct any illegal or immoral activity from the Accommodation.
•Not to conduct any business or commercial activity from the Accommodation.
•Not to play loud music or musical instruments, dancing, entertaining at the Accommodation, or do anything else which may be or become a nuisance or disturbance to other occupants of the building.
•Not to smoke in The Apartment or the common areas of the Building.
The Club will not be liable to the Guest for any business, financial or economic loss or for any consequential or indirect losses arising as a result of this Agreement.
The Club’s liability for all losses (with the exception of personal injury or death arising as a result of negligence) will be limited to the cost of obtaining replacement Accommodation for the Hire Period or the amount of the Accommodation Fee whichever is the greater amount.
Where the Accommodation specified at the Reservation stage becomes unavailable before the start date The Club may relocate the Guest to an apartment of a similar type and standard. Where such alternative apartment is priced lower than the apartment specified in the Booking confirmation then the Accommodation Fee shall be reduced accordingly and where such alternative apartment is priced higher then the Accommodation Fee shall remain the same.
The Guest hereby agrees to fully indemnify The Club in respect of any costs, claims, liabilities or expenses suffered or incurred by The Club, its employees, agents and contractors in respect of any breach of the terms and this Agreement .
The Club will not be liable for any failure to perform any of its obligations due to any cause beyond their reasonable control.
These conditions are governed and controlled in accordance with the laws of England and Wales.
A person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
The Accommodation means the Apartment located in the building as set out on the Booking Form and includes all fixtures, fittings, furniture, furnishings and appliances within that apartment. The Registration Form means the form completed by the Guest and The Club and attached to this agreement. The Building means 13-19 Sloane Gardens. The Club means THE SLOANE CLUB MANAGEMENT LIMITED (co.regn. no. 02611185) whose registered office is situated at 52 Lower Sloane Street, London SW1W 8BS. The Deposit means the Security Deposit as set out on the Booking Form. The Hire Period means the initial period of the Accommodation by the client as set out on the Booking Form. The Guest means the person(s) whose details are set out on the Booking Form. The Rate means the agreed fee set out set out on the Booking Form and is inclusive of VAT at the prevailing rate. The Reservation Stage means the period between the date of receipt by The Club of the Accommodation Fee and Deposit in accordance with the Start Date. The Start Date means the date on which the Hire Period starts as set out on the Booking Form. VAT means value added tax chargeable under the Value Added Tax Act 1994 and any similar replacement tax and any similar additional tax.