TERMS & CONDITIONS
THIS RATE AGREEMENT
IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:
1.1 VAT is excluded
at the current rate on the date/s of the reservation. Any change in the general
rate of VAT will be reflected in a change to the rates referred to overleaf.
1.2 The rates
granted are confidential to Red Carnation Hotels, the Client and any Business
Travel Agent(s) appointed by the Client.
rates granted are subject to availability and hotels discretion.
in this contract are valid only for employees of and consultants to the company
signing this agreement.
certain periods, promotional rates may be offered to the general public by some
Hotels, in which case, whichever is the lower rate will apply.
1.6 The above mentioned rates are
based on an annual production of 50 room nights and will be reviewed on a
above mentioned rates are commissionable at 10% on the Net plus VAT, unless
are to be made directly with the Hotels or via the Client’s designated booking
must be confirmed in writing, by letter or fax, credit card, email and should
state that a Corporate Rate is applicable.
2.3 Rate loading
on the GDS can be arranged, providing that it has been agreed with the Red
Carnation representative named overleaf. It is the responsibility of the Client
to provide relevant Rate Access Codes and Pseudo City Codes. No rates will be
loaded without this information.
method must be stated at the time of booking.
2.5 Bookings of
10 room nights or more will be considered a group reservation and separate
rates and terms and conditions may apply.
Cancellations must be made prior to 6.00pm on the day of arrival. A
cancellation number will be given as evidence of the cancellation. For Group
reservation different terms and conditions may apply.
“no-shows” and reservations not cancelled will be charged at the full contract
rate for the first night only. 4 Method
4.1 Payment will
be made by the guest on departure, at the Hotel. By cash or credit card: American Express,
Visa, Diners or MasterCard.
facilities will only be granted once satisfactory credit references have been
received. Application for credit should be made at least 15 working days before
a guest’s stay.
4.3 Credit terms
are payment on receipt of invoice. Failure to issue payment within these terms
may result in credit facilities being withdrawn.
5.1 If for any
reason accommodation, which has been guaranteed, is not available at the Hotel,
the Hotel will supply alternative accommodation at another hotel of equal or
superior quality. The Hotel will pay the difference (if any) in the charge for
the alternative accommodation and the Client’s agreed rate (detailed overleaf).
The Hotel will offer the guest one complimentary telephone call and will
arrange and pay for transport to the alternative accommodation
6.1 Rates in
this agreement may not be used on the World Wide Web, unless for the specific
and password – protected use of the employees of and consultants to the company
signing this agreement.