For stays of 1-28 nights, a valid credit card number is required to guarantee the reservation.
For stays of 29 nights or more, a deposit equivalent to 25% of the total cost of the accommodation being reserved is required.
All confirmation deposits must be received at the time of booking or at least 14 days prior to arrival. If not received, Respite Management Ltd reserves the right to cancel reservations without notice.
Deposits may be paid by credit or debit card upon receipt of the cardholder’s signed authority form and a clearly legible copy of both sides of said card. Where a corporate or company credit card is used, the copy of said card must be presented on company headed paper.
For stays of under 7 nights, unless prior credit arrangements have been made, full payment of accommodation and tax is due upon arrival, along with a £50 pre authorisation for any incidentals.
Pre authorisations are automatically released upon departure, less deductions for any incidental charges or damages incurred.
For stays of over 7 nights, unless prior credit arrangements have been made, full payment for the first 30 day period of accommodation and tax is due upon arrival, along with a £50 security deposit for any incidentals.
Deposits will be refunded upon departure, less deductions for any incidental charges incurred.
Payments can be made by cash, major credit and debit cards, cheque or bank transfer (on the provision that funds are cleared prior to check-in). Subsequent periods of accommodation will be payable in advance, in periods of 30 nights, or part thereof as applicable.
In all cases, 196 Bishopsgate will provide an invoice for the period charged for your records.
Longer stay guests will be invoiced on a monthly basis to ensure said accounts remain in credit at all times.
Credit & Overdue Account Charges.
Payment of company invoices are due upon receipt of said invoice, unless 14 days credit has been given. If 14 days credit has been given, payment will be due within 14 days from the date of invoice.
Failure to comply with these credit facilities may result in credit being withdrawn and all outstanding balances becoming due immediately. Should this be the case, interest will be charged on a daily basis at 8% from the 15th day until settlement of the full amount of the invoice, plus any additional administration costs in recovering the debt.
Stays of 1-6 nights: notice of cancellation is required 24 hours prior to arrival to avoid the cancellation fee of 1 night being levied.
Stays of 7-28 nights: notice of cancellation is required 72 hours prior to arrival to avoid the cancellation fee of 3 nights being levied
Stays of 29 nights or more: notice of cancellation is required 14 days prior to arrival to avoid the cancellation fee of 14 nights being levied
An option held upon an extension to a rental period is subject to the cancellation terms as notified above.
Guests staying 1-6 nights must give 24 hours prior notice if the apartment is to be vacated earlier than the date originally intended to avoid the early departure fee of 1 night being levied.
Guests staying 7-28 nights must give 72 hours prior notice if the apartment is to be vacated earlier than the date originally intended, in order to avoid the early departure fee of 3 nights being levied.
Guests staying 29 or more nights must give 14 days prior notice if the apartment is to be vacated earlier than the date originally intended, in order to avoid the early departure fee of 14 nights being levied
Longer-term stays may be subject to other minimum stay requirements. Tenancies falling short of such minimum stay requirements will be subject to retrospectively applied accommodation rental surcharges.
In all cases, notice to extend must be received 14 days prior to scheduled departure date.
Extension requests received outside of the above notice period will be granted on a subject to availability basis.
In order to accommodate an extension when already resident, the above notice periods apply.