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Testimonials for London Serviced Apartments

Many of our past clients have been kind enough to leave reviews of our service on our website and independent review site Trustpilot. 

If you are or have been a customer of London Serviced Apartments and would like to leave feedback about your experience, please click here.

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I have stayed in Allen house 3 times and always regret not going back whenever I chose another accommodation in London , they are clean, the area is secure and a superb location I recommend it to families for short stays and long stay equally!
Rania zeida28th December 2016
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Good apartment, everything was in good condition and I really enjoyed my stay
Godfred Adj6th November 2016
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The apartment was immaculate and tastefully decorated. Had absolutely everything we could have needed. One of the best locations we’ve stayed in London, very central and near the station not to mention a good few inexpensive restaurants and a local Waitrose supermarket.
27th July 2016
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Very modern apartment and has a great view. Close to station and had everything I required from full kitchen to washer to WiFi.
Vilma27th July 2016
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Good location, friendly service and everything as described.
Kunal27th July 2016
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Well maintained apartment and very clean. It has good wifi and the location is fantastic, right in the city centre!
Brendan19th July 2016
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Fantastic location. Wifi is good but bathroom is a bit small.
Benjamin19th July 2016
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Clean, quiet, good location.
Simon18th July 2016
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Great apartments with tasteful furnishings and a fabulous view! Spacious and easy to cook in. Really close to the station and supermarket. Cheaper than central London too.
Trivikram18th July 2016
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Completely modern and very pleasant to stay in. The welcome pack was handy and appreciated.
Jenny12th July 2016
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Great value for money and in the heart of Chelsea. Lots of nice restaurants and coffee shops nearby. The washing machine was useful.
Gail12th July 2016
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Clean, modern and with full facilities. The self check in was a bit unusual but very straightforward.
Patricia12th July 2016
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The apartment was clean and complete with everything I needed. Its near to the underground. The only thing is that you can hear the traffic as its near a busy road. But overall a great stay.
Scott12th July 2016
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Great location central to transport. The studio apartment was a good size, clean and nicely decorated.
Vanessa12th July 2016
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Great price for a stay in London and close to Edgware Rd Station. The apartment was very clean and comfortable. There is a Marks and Spencer supermarket nearby which was handy.
Tamara8th July 2016
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We stayed here for the Queens 90 th birthday celebration weekend. The apartment at 17 Hertford St, could not have been more convenient for the celebrations. Excellently furnished with a surprisingly spacious kitchen. Very quiet during the night. Initial problem with the water heating system was soon remedied by the management. In close proximity around the corner of Hertford St into Shepherd St was a good selection of pubs and restaurants and a corner shop that sold everything. Would strongly recommend for a stay.
Rodger J De8th July 2016
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Would happily stay here again. Great location and had everything I needed.
Claire8th July 2016
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The service and apartments are great, very clean and stocked well enough to spend a self catering stay or dining out.
Linsey 8th July 2016
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These have been some of the best presented and well cared appartments I have stayed. All new and shiny. Customer service was excellent, very helpful and polite. Highly recomended
7th July 2016
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We stayed here for a weekend. These are really good apartments with all facilities.
7th July 2016
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Beautiful apartment & lobby. We dealt with Marcel Mckenzie and he was great. Quick to respond to any question I had. Polite and easy to deal with. I would use London Serviced Apartments again. Quick to respond and great to deal with, too.
Cathy Curna7th July 2016
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Excellent apartment with a very spacious kitchen and generous size living area. I stayed in London for 3 months and the apartment was more than enough for my needs. Great service! I painfully needed to extend my lease on 3 separate occasions and everyone was very helpful in accommodating. I will absolutely use them again.
Ryan7th July 2016
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It was a comfortable and very convenient stay for one interested in the London theatre and music scene. Also good for public transport. It is on 5th floor with no lift which was no problem but client needs to know. Facilities generally very good especially washing machine. Only problem was poorly repaired bedside lamp. Helpful and efficient service.
Geoffrey7th July 2016
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The Staff are very pleasant and very helpful. The residence we stayed in was a good size ,clean and comfortable. Excellent service
E C-Trotter7th July 2016
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Good service as usual. Apartment was easy for us when we showed up. Nice and neat and clean.
7th July 2016
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David5th July 2016
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The Apartment was very spacious and in a great location.The staff were very polite and helpful. The Cleaners though need to pay more attention to the cleaning especially the bathrooms.
Emefa Hodo14th October 2015
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Our employees are always happy staying in the apartments.
Anonymous8th October 2015
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We were so impressed with our apartment at Brewhouse Yard. It was a great size and so much nicer to stay in than a small hotel room. Facilites in the apartment were good and the handy location of the supermarkets made eating in easy.
Diane5th October 2015
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The 2 bedroom apartment was amazing. We had views of The Monument and The Shard. The apartment had everything we needed- washer/dryer,great wifi plus 2 bathrooms which was great.it is very close to the Tube ( 3 minutes)2 supermarkets nearby and a fantastic Italian restaurant just around the corner! We would highly recommend this apartment and London Serviced Apartments.
Debra17th September 2015
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Very accommodating and spacious. Beautiful views and very convenient for walking to meet clients. In the heart of everything!
Anonymous13th August 2015
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Rick21st May 2015
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Rod MacKenn30th April 2015
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Tiina30th April 2015
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Good value for the price paid. Unfortunately i had a under basement apartment - which are not as nice and light, but was quiet and clean.
Fornier1st October 2014
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I stayed for a week in a one bedroom unit in the fall of 2009. The location is brilliant and the staff were very helpful. The rooms were a little date, but I understand that they have been updated. The area is convenient for the Tube and Holland Park (across the street) is great for kids or morning jogs. Byron Burger (best in London) is across the street and there is a great selection of restaurants and small shops. You are close to M7S, but also have a Whole Foods. There is a Tesco Mini in the building and a Saisnbury Express across the street. A 5 GBP cab ride gets you to the V&A and Natural History Museum. If you want to get the Albert Hall I recommend practice. All in all, good solid accommodation at a reasonable price and fantastic location.
Michael But11th January 2014
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Perfect for a small family. Plenty of room to spread out with everyone having their space. Staircase up to bedrooms, so beware if heavy luggage or problems with stairs. Perfect location.
17th December 2013
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Marlin apartments = excellent. Had everything I asked for and was reasonably priced, I have no complaints. Staff were extremely friendly and always met with a smile, nothing was too much bother. Apartments are in a fab location within walking distance of Stratford Train/Tube/Bus Station and the Westfield Shopping Centre. My stay was perfect and hassle free would highly recommend to anyone.
Sarah McCur11th December 2013
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The apartment was lovely had everything that I had asked for and was reasonably priced, I have no complaints. The staff were friendly and nothing was a bother. The apartments are in a fab location within walking distance of the Westfield Shopping Centre and Stratford Train/Tube Station. I highly recommend these apartments.
Sarah McCur11th December 2013
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We had a great stay, our accomodations at Mayfair House were very convenient to everything we wanted to see. We were scheduled to be on Hertford street, but due to an issue we were changed
Carole15th November 2013
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Lovely place, excellent location, good service. It was a pleasure to stay here.
Saeed Motiw3rd October 2013
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We spent five weeks at Marlin Limehouse and considered it excellent value. Our one bedroom was very spacious and well appointed. The bed was very comfortable. The staff were very helpful and friendly. Location is very convenient. A well-stocked Sainsburys local across the road which is open until 10pm every day next to bus stops to Trafalgar Square and Old Street with the DLR a couple of minutes stroll away. Commercial Road is pretty busy so noisy especially on warm summer days when you need the windows open. Rooms away from the road and overlooking the courtyard are the quietest
29th August 2013
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We spent five weeks at Marlin Limehouse and considered it excellent value. Our one bedroom was very spacious and well appointed. The bed was very comfortable. The staff were very helpful and friendly. Location is very convenient. A well-stocked Sainsburys local across the road which is open until 10pm every day next to bus stops to Trafalgar Square and Old Street with the DLR a couple of minutes stroll away. Commercial Road is pretty busy so noisy especially on warm summer days when you need the windows open. Rooms away from the road and overlooking the courtyard are the quietest
29th August 2013
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We have not commenced our stay
Rhonda Mitc4th June 2013
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As above.
Abigail7th May 2013
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I have probably stayed in this building 7 times. Everything is to a good standard and you can not beat the location. About 100 yards to the tube, around the corner from Harrods
Steve6th May 2013
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Excellent.Stayed there a couple of times already and will certainly go back when visiting London. Very conveniently positioned
6th May 2013
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Very nice
16th March 2013
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Apartment was a good size and in a perfect location. Stove top needs replacing did not work. Lost hot water one day. Would definitely stay again though and have recommended to friends.
6th March 2013
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It was very big, beautiful, the space were comfortable,. Loved it!
Lucy Benede3rd March 2013
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Modern facilities, quiet, good staff. Kitchen is small but fine for breakfasts and take away. A very comfortable place and great location to spend a couple of weeks.
27th February 2013
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Shaw House is in a perfect location for visiting London. We have been staying there for several years and they have continued to update the apartments (paint, drapery, furniture, security system, etc.) The people managing the apartments are friendly and helpful. They go out of their way to make your stay enjoyable. The cleaning staff does an excellent job. We have never had a complaint or maintenance issue that was not handled appropriately. We highly recomment these apartments.
30th January 2013
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Claverley Court is a high quality serviced apartment development in a quiet and cosy part of bustling Knightsbridge. The apartments are modern, beautifully finished, fully equipped, very clean, have cooling as well as heating (rare indeed in London) and a great range of TV channels (far more than most). The staff were friendly and we enjoyed our stay. My only issue (and which is not unique to Claverley Court and also applies to other serviced apartments in London) is that we are paying large sums of money in advance (100% of the lease cost in advance) without really being sure of what we will get when we arrive. I inspected in advance a 4th floor apartment with a lovely street view and specifically requested that apartment, which I was assured was available on the dates I needed. I even watched the front desk staff member reserve that specific apartment for me in his computer. However, when I checked-in, I was told that I was to be given an apartment on the ground floor right next to the reception area because the one on the fourth floor was not available. I resisted this and was eventually given a nice third floor apartment but not until two days later. It got things off to a rocky start and makes me think twice about going back. But when you are finally in the apartment you want, they are indeed lovely apartments for all the reasons mentioned above.
Scott A M24th January 2013
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Excellent location, friendly and helpful staff. special thanks to Ana Danila and to Maria Grad and her supervisors.
Joan & Mich21st January 2013
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44 Curzon Street is a great location. My family and I stayed here in Dec 2012 and absolutely loved the convenience of being in the heart London at Christmas. The apartment is a little small and on the 3rd floor, but had eveything we needed. I would stay here again. Tips: be careful about stopping your car too long outside the apartment on the single yellow line. We had to wait 30mins for apartment and a parking camera kindly set us a fine for 60.
Mr Bisla21st January 2013
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Great position, fantastic service
Edward Ston27th November 2012
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Nice location. Wifi complicated to use because you need to reconnect every time with a long and complicated password
19th November 2012
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as above
simon milne5th November 2012
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Very pleasant, bright and comfortable apartment, in an absolutely great central location. Problem with malfunctioning fridge was resolved pleasantly and promptly. Kitchen is tiny and not really a full kitchen but was quite adequate for preparing snacks and light meals. This was an apartment where I would definitely stay again in future. Only one concern--it would be very helpful if the lock on the main door from the street could have some attention; it was very difficult to open with the key and since there was no one in the reception area at night I was concerned about being locked out.
10th October 2012
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very comfortble though had troubel with the microwave oven. Not used to it
Dame Kay-Ei3rd October 2012
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The people were friendly and the apartment was in an excellent location. The service was the top.The only problem was the elevator which was small and only one for all the customers.
Dr. Salwa A3rd October 2012
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Clean and efficient. Great location.
3rd October 2012
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From the moment we arrived at the apartment the staff were polite and incredibly helpful, always anticipating our needs. The lobby was stunning and the apartment was magnificent (beautful furnishings and bathroom, very clean and spacious). My partner and I felt entirely at home and hope to stay at Beaufort House the next time we are in London.
3rd October 2012
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excellent. Roy also found a service to help plan our activities while we were there. THe apartment was beautiful and very convenient. THis was definitely better than staying in a hotel. We felt like London was our home for 8 days!
Fran2nd October 2012
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Simple straight to the point apartment and affordable for the quality
Ayo prince 6th September 2012
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Fantastic location 3 bedrooms
Barbara Bea3rd September 2012
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It was very spacious (more than the ridiculously expensive hotel room!) and the location was 100 meters from the tube.
2nd September 2012
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Great find!
2nd September 2012
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Excellent, just what we needed. Good service, clean & comfortable. all necessary amenities. You were recommended by a previous customer, friend of the family, and we will do the same.
Regian A Bu21st August 2012
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We had a lovely time at the apartment. Great location. Well managed. It was fantastic to be able to move into the apartment earlier than the appointed time.
Scott Trott30th July 2012
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Very spacious, well equipped, comfortable. Only negative was the location - the impact of the constant train noise was more than we anticipated.
28th July 2012
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Good quality
Nadim Shehf27th July 2012
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nice. did not need air conditioning this year- unlike last time.
lipson27th July 2012
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The apartment was clean and spacious. We were on the lower level at the back, which was completely isolated from any street noise. The desk staff were friendly and helpful, and managed to arrange an early check-in for us when we arrived.
Dan Simmons26th July 2012
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1st class
Bader altam26th July 2012
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We loved the apartment, it was cozy, clean and in an excellent location (directly opposite Harrods)! Our family (including a 1.5 year old) were very comfortable.
Shackel fam22nd June 2012
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The apartment we stayed in was very spacious, and equipments complete. The rooms were very cozy, and beds comfortable. We got great value for the money we paid and the comfort we experienced. If there is one thing I dont particularly like is the long walk from the apartment gates to the entrance.
Jed Tan7th June 2012
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Very nice and quite. Very comfortable.
30th May 2012
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kathleen Lo19th May 2012
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brilliant! warm, quiet, well appointed, great friendly and helpful staff, great location.
Cathy16th May 2012
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Well maintained and close to transport, good value.
Ted15th May 2012
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The fact that we have taken our holiday at Shaw House each year for five years speaks volumes of the quality, the location, and the comfort of the apartments. We like the ability to come and go as we please, and yet still have a clean and secure location. Speaking of the location, Shaw House could not be better: close to all sites, the underground, Victoria Station, and plenty of restaurants of all types. The apartments are well appointed and the in-house staff is always accommodating.
14th May 2012
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SUPER LOCATION,THE FLATS ARE VERY SPACIOUS.THE ONLY THING THAT IS MISSING IS THEY DO NOT HAVE WIFI IN THE FLATS
CANAN IPEK11th May 2012
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nice and bright, well equipped
3rd May 2012
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3rd May 2012
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loved the location helpfull staff
Keith Huddl2nd May 2012
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exceeded expectations. front desk staff were helpful and attentive
Rick LaVall2nd May 2012
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Brilliant location, kind and helpful staff, take advantage of the free airport pickup if you can [stays over 5 days] The apartment furnishings are getting a little tired but we have stayed here twice now and would stay again.
Bronwyn Mun2nd May 2012
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1st May 2012
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It was a very spacious apartment and suited our needs perfectly. Reception were very polite and we were checked in quickly. We would stay here again if visiting London
Barnes1st May 2012
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is really a 5 stars apartment of all the services.
Mandy Chow1st May 2012
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Our 2-bedroom apartment was enormous. We loved it.
Karyn from 1st May 2012
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Small but perfect location.
Yvonne LaLa30th April 2012
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You could not ask for a better location. The apartment is very spacious, and spread out in a way that makes it feel even larger. This was our first experience in renting a flat vs. booking a hotel, and we were very pleased.
30th April 2012
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very nicely furnished, but rooms are pretty small and next time would opt for bigger rooms and less furniture :-)
Christensen30th April 2012
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Very nice, well appointed but kitchen rather sparse.
Mary-Anne S30th April 2012
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I have stayed in three different flats in this building and have been very pleased. It is a great location, behind Harrods and about 100 yards to the tube station
Steve Ackle30th April 2012
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Clean Spacious. Kitchen slightly smaller than expected.
30th April 2012
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we stayed in a one bedroom serviced apartment. It was great with kid. We could cook in the apartment as it can be difficult to take the kid to the restaurant. The location is very convenient . It is walking distance to green park and Oxford st.
30th April 2012
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Excellent
Marwan N. N30th April 2012
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Perfect location, excellent standard and wonderful view!
Gran30th April 2012
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great apartment well furnished and really clean. The service was at the top
30th April 2012
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The apartment was spacious with two bedrooms and two full baths. Kitchen was small but we did no real cooking so it was fine. It was in an extremely quiet area of the property off a private lobby.
30th April 2012
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Staff was excellent, building was tired. Rooms needed painting, carpets cleaned, etc.
30th April 2012
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Very well presented, spotlessly clean and had everything you would need for a very comfortable stay.
Jenny Fitzg30th April 2012
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Very well presented, spotlessly clean and had everything you would need for a very comfortable stay.
Jenny Fitzg30th April 2012
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We were upgraded this time to a penthouse which was lovely. Roof terrace was great and apartment was very spacious. Felt like home!
Paula Fox29th April 2012
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Apartment was great, had everything we required for our 6 night stay and was very convenient to everything, hyde park, the tube etc. Very safe neighbourhood. Would definitely stay there again!
29th April 2012
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Very small (as most apartments in Central London), but clean and worth the price. We had a few times issues with the internet connection but these were solved quickly.
29th April 2012
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The apartment I booked had just been refurbished and had everything myself and my friends needed for our weekend in London.
29th April 2012
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Ideal for a family situation and they were very pleased with the accommodation
Rosemary Te29th April 2012
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It was a nice apartment. We lived on the fourth flour in 62. The internett didn`t work. You have to do something eith that.
Frode Vikha29th April 2012
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The service, equipment, and quality of furnishings in this apartment have declined drastically over the past few years. I would seriously recommend against anyone renting there until significant refurbishment has occurred. Note : Thank you Linda, and thank you for allowing me to add to your review that since your stay May Fayre House have refurbished their apartments, Roy.
Linda Moncr29th April 2012
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i have stayed in 4 several appartements in harley street 62, and one appartement in 65. it`s clean, delicate and a very central place to stay. i,m impressed about the large appartement i 1 floor. its a safe elevator.
Unn Merethe29th April 2012
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Perfect little apartment, good sized rooms, clean, light and airy.
Candy Whick29th April 2012
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4 bedroom apartment, 2 1/2 baths. Excellent location. Kitchen was well serviced and new appliances. Nice living area. Cleaning staff were friendly and accomodating. Site management greeted on arrival. Would stay there again.
29th April 2012
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We booked three apartments and were satisfied with all of them.
29th April 2012
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The 3-bedroom apartments at Allen House offer our family the necessary space, location & facilities to make our holidays comfortable, convenient & safe! They are clean, well stocked & well maintained - in other words - perfect!
Laura Donah29th April 2012
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We had a delightful apartment with lovely french doors. The staff were very accomodating and helpful. It was exactly what we expected. Small, one room, kitchnette, bathette but it was close to the tube and in a lovely part of London. We definitely will be staying there again.
29th April 2012
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Dear Roy I do thank you for all the arrangements you have made with regard to my stay in London. Your efficiency was demonstrated in the way you handled the arrangements and the quick response you made to my queries. I enjoyed my stay at the Citadines Apartment and was very pleased with my accommodation. Thank you very much. Keep up the good work
Beryl - Jam13th March 2012
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Roy: Just wanted to tell you that we really enjoyed our stay in London. The apartments (Frazer - Queensgate Gardens) were really nice and well maintained. And you made the whole booking process a pleasure. I will gladly recommend you to anyone else that might be traveling to London. Happy New Year.
Seema Mille13th March 2012
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Dear Roy, We have just returned home after 2 weeks in London at Beaufort House,and wanted to let you know that we thoroughly enjoyed our stay there, as we did the last time we were in London. Hope you have a good Christmas Regards
The Benn Fa13th March 2012
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I wanted to visit London on rather short notice, got on the Internet, somehow contacted London Apartments. Got hold of a chap called Roy McKenzie who was extremely friendly and helpful, responded immediately, and sorted me out. Roy made me feel as if I had a friend in London. When I requested to extend my stay for one more day, he immediately responded. I appreciated his welcome letter and travel guide upon arrival. I did not know what to expect, it could have been a disaster. But instead my family and I had a great 5 days in London, and although a bit on the small side, we had a nice stay in Roland House. I will never visit London without contacting Roy first. Thanks for your help, Roy. When you visit South Africa I will sort you out!
Dries Lateg13th March 2012
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You arranged an apartment at 51 Kensington Court for my sister and me for weeks in November-December. We were absolutely delighted with the apartment and the service provided by you. You suggested the apartment based on the information we gave you and it was IDEAL! We were expected, our apartment was ready, it was extremely well equipped and very clean and well furnished. I would definitely recommend your personalized service for anyone seeking apartment accommodations for their stay in London. From the first contact with you through the reservation process and the ultimate stay at the apartment, things were absolutely flawless. Thank you so much.
Judy Killam13th March 2012